We provide a fast and fair way for renters and rental providers to resolve their disputes without a VCAT hearing. If you can't reach an agreement, we will help you prepare your case so you can get a decision at a hearing.
Disputes we help with
Do you have a different rental dispute?
Our early resolution service only covers the four dispute types listed above. For all other issues, such as evictions or urgent safety concerns, go to our other disputes page to find the support you need.
How we handle your case
Your resolution coordinator will handle your case from the time you apply until it is resolved. They will review your information and contact all parties so they can understand both sides, and help you reach a fair outcome. Many cases are resolved through facilitated discussion or mediation, without the need for a VCAT hearing.
Apply
If your dispute is about bond, compensation, excessive rent or repairs, apply for help via myRDRV.
Case review
Once we have assigned a resolution coordinator to your case, they will review the details, then contact you to discuss your options.
Resolution
We work with both parties to help you negotiate a fair outcome. If you cannot agree, we will help you get a decision at a hearing.
