We provide a fast and fair way for renters and rental providers to resolve their disputes without a VCAT hearing. If you can't reach an agreement, we will help you prepare your case so you can get a decision at a hearing.
Disputes we help with
Do you have a different rental dispute?
Our early resolution service only covers the four dispute types listed above. For all other issues, such as evictions or urgent safety concerns, go to our other disputes page to find the support you need.
The RDRV process
We are an early resolution service provided by VCAT to help Victorians settle rental disputes. Our team will work with you online and over the phone, so you don’t need to take time out of your day to go to a hearing.
Apply
If your dispute is about bond, compensation, excessive rent or repairs, apply for help via myRDRV.
Case review
Once we have assigned a resolution coordinator to your case, they will review the details, then contact you to discuss your options.
Resolution
We work with both parties to help you negotiate a fair agreement based on Victorian rental laws. If you cannot agree, we will help you get a decision at a hearing.
Need help with a rental dispute?
Make an online application for RDRV to help resolve your dispute, and we’ll get back to you. You can also call us if you have questions. We are open Monday to Friday 9 am to 4.30 pm (Closed public holidays).