RDRV is a service created by VCAT to help Victorian renters and rental providers agree to resolve their disputes, so they don't need to go to a VCAT hearing.
This is where our resolution coordinators come in. These specialist staff are all accredited mediators and have extensive experience helping Victorians resolve rental issues and disputes.
Once you apply to RDRV for help you will be given a resolution coordinator who will stay with your case until your dispute is resolved.
Working with you to get to a fair outcome
Our resolution coordinators are here to help you reach a fair outcome when it comes to disputes about:
- Bond
- Compensation
- Repairs and maintenance issues
- Excessive rent
One key aim of our RDRV service is to help you and the other party reach an agreement without needing to attend a VCAT hearing. This approach to solving rental problems is called alternative dispute resolution (ADR).
Helping you to resolve your rental dispute
Once a resolution coordinator is assigned to your case, they will help you navigate the dispute resolution process.
They become your dedicated case manager, from start to finish. They will manage your case, keep both parties informed, and provide support to help you reach a fair outcome.
One of the ways your resolution coordinator can help to resolve your case more quickly is by playing the role of an independent and balanced facilitator.
Julia Sharp, one of our team managers, says all resolution coordinators are accredited mediators. They are trained to resolve disputes and take part in regular learning sessions to keep up to date with industry knowledge and legal changes.
Their skills are well suited to helping you resolve your dispute. If your case is complex, they can also draw on the expertise of VCAT members.
Your resolution coordinator will ensure you can make an informed decision about managing your dispute.
“Your resolution coordinator will explain the RDRV process, your options for resolving your dispute, what materials VCAT may need if your case goes to a hearing, as well as enforcement options. This ensures that you can make an informed decision about managing your dispute”, says Julia.
Helping you to prepare your case if it needs to go to a VCAT hearing
If both parties cannot agree on a resolution, your resolution coordinator will help you prepare your case for a VCAT hearing. Your resolution coordinator will keep in touch with you and inform you about any information or documents you need to prepare to keep your case moving.
Once your case is scheduled, your resolution coordinator will still stay with your case until it is resolved. They remain your main point of contact for help and support during this process.