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Rental Dispute Resolution Victoria (RDRV) is a specialist rental dispute resolution and case management service provided by VCAT. For general information about our service, visit our FAQs page or call us during office hours. To start a new application, use the myRDRV portal.

Call

1300 01 7378 (1300 01 RDRV)
Monday to Friday 9 am to 4.30 pm (Closed public holidays) 

If you need an interpreter: Call 2M Language Services on 03 7036 7578 

Email

cases@courts.vic.gov.au 

Visit

Our offices are open Monday to Friday 9 am to 4.30 pm. 
We are closed on public holidays.

Melbourne 
55 King Street, Melbourne, VIC, 3000
 
Bundoora 
Level 2, Uni Hill Town Centre, 1-3 Janefield Drive, Bundoora VIC 3083 
 
Frankston 
1 Balmoral Street, Frankston, VIC, 3199 

Oakleigh
Level 1, 20 Atherton Road, Oakleigh, VIC, 3166

Bendigo Law Courts
Level 3, 188 Hargreaves Street, Bendigo, VIC, 3550

Wyndham Law Courts 
17 Basalt Road, Werribee, VIC, 3030

Using your online myRDRV account

You can access myRDRV, the online portal that enables you to manage your rental dispute. Once you create an account, you can submit and manage your application online, as well as receive updated on your dispute and access relevant documents and information. 

Create an account
Learn more about RDRV
Login screen on laptop and mobile phone showing myRDRV account dashboard

 

Day in the life of an intake officer

Share feedback or give a compliment

We welcome feedback to help improve our service for renters and rental providers. We'd also be delighted to receive a compliment if we've helped you resolve your dispute fairly and efficiently. Email our resolution team at cases@courts.vic.gov.au

Make a complaint

If you are unhappy with the service you received, you can make a complaint by emailing our complaints team at complaint@courts.vic.gov.au

VCAT’s Complaints Policy explains what types of complaints we manage and how we handle them. If your complaint is outside our scope, our team will refer you to the appropriate group that can help.

 

We understand rental disputes can be difficult. We will not respond to abusive or offensive complaints. We kindly request that you treat our staff with understanding, respect, and kindness.