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myRDRV is our case management portal. You can use it to create and manage your rental dispute cases with RDRV.

What you can do in myRDRV

You can use myRDRV to:

  • Submit a new application for bond, compensation, repairs and excessive rent disputes.
  • View the status of your existing cases.
  • Submit documents.
  • View your outstanding tasks.
  • View your hearing details and any available orders.

What you cannot do in myRDRV

You cannot use myRDRV to:

  • lodge dispute types that RDRV does not manage, or
  • generate notices such as a notice to vacate or a notice to repair.

How to access and use myRDRV

To start using myRDRV, create your account on this portal.

Once your myRDRV account is active, you can log in, start and manage your application.

To use myRDRV:

  • Create your account using an email as your account ID
  • If you are a real estate agent, use your corporate email as your account ID.

Once your account is set up, you may create and submit your application. You can always return to your myRDRV portal to check the status of your application. 

Your guide to case management on the myRDRV portal

 

How to track the status of your application

Uploading non-confidential documents to myRDRV

You can use myRDRV to upload documents and images relevant to your application, saving time and eliminating the need to email files to other parties. Documents you may need to upload include:

  • Your rental agreement
  • Relevant communications: emails, text messages, screenshots of conversations, letters, phone call records  
  • Supporting evidence: photos of property damage or maintenance issues, receipts for the cost of urgent repairs, inspection reports, reports or notices from Consumer Affairs Victoria, independent assessments from a tradesperson or inspector.

Giving documents to other parties (serving documents)  

As part of the resolution process, all parties must receive the exact correspondence.

An applicant MUST provide a copy of the application to everyone else who has been named in the application. During the case resolution process, you might be asked to show evidence of how you have provided the application to the others.

If all parties in a case have a myRDRV account, you can use myRDRV to upload documents which saves you from emailing files to other parties.

If any party mentioned in a case does not have a myRDRV account, you MUST send a copy of the application and all non-confidential documents that you submit through myRDRV to these parties.

 

When to use VCAT's Residential Tenancies Hub instead of myRDRV

RDRV only supports renters and rental providers to manage disputes across rent increases, repairs and bond and compensation matters. 

For other residential tenancy issues, rental providers, renters, rooming house operators and rooming house tenants should continue to use the VCAT Residential Tenancies Hub.